Phillips Respironics Recall & Notification Information

Philips Respironics Medical Device Correction 9/16/22 (Magnets)

The following Philips Respironics patient interface devices (face and nasal masks):

  • Amara View Minimal Contact Full-Face Mask
  • DreamWear Full Face Mask
  • DreamWisp Nasal Mask with Over the Nose Cushion
  • Wisp Nasal Masks and Wisp Youth Nasal Masks
  • Therapy Mask 3100 NC/SP

contain magnets.

This Urgent Medical Device Correction is intended to inform you that Philips Respironics is updating its existing ‘Contraindications’ and ‘Warning’ of the above masks with magnets.

View the notification. (opens in new window)

Call 877-387-3311 for more information.

Philips Respironics Recall Update 3/15/22

Patients should use the following links to get updated information about their replacement equipment.

Patient Portal (link opens in a new window)

After entering the serial number of the device or the confirmation code, verifying your info, you will be able to confirm registration and then, if appropriate, to even prioritize your situation.

Patient Journey Map (link opens in a new window)

Use this link to follow the status of your replacement.

Philips Respironics Recall Update 10/25/21

Philips has issued updated customer information regarding the recall.

Click here up to read the letter (this link opens in a new tab):

Letter from Philips Respironics

Philips Respironics Recall Update 08/09/21

Recalled equipment acquired thru J & B Medical will be handled directly by Respironics.

We notified Respironics of the equipment we had issued to our patients and due to that notification you have already or will soon, receive a packet/letter from Respironics. The letter will explain the process and give you instructions on how to register your individual equipment. Please call the number provided in the letter (1-877-907-7508) with any of your questions. We will not have any information as to when you will get a new machine.

As always, please communicate with your doctor on your individual situation and concerns.

Click here up to date information from Respironics (this link opens in a new tab):


June 14, 2021, Philips Respironics issued a voluntary recall for CPAP, BiLevel PAP & Ventilator Devices due to issues related to the polyester-based polyurethane sound abatement foam used in these devices.

Information regarding the Recall Notice, such as impacted products and potential health risks, can be found at this link, which opens in a new tab:


We are in communication with the company regarding this recall and will do everything we can to communicate information to our patients timely.

J & B Medical has been provided no information regarding the replacement process or when the machines will be available for replacement.

We encourage you to reach out to your physician with any additional questions regarding your therapy.

Please know our primary concern is the health and safety of our customers.

For the most up to date information from us return to this page for future updates.